Hotel Owners Time: 60–90 minutes Grouping: Ss fl‡Ss, T ‡Ss Imagine that you are the new owner of a hotel. First, decide which kind of hotel you want it to be—luxury hotel, business hotel, resort hotel, etc. Then decide (a) where it is located, (b) what it looks like, and (c) what amenities/ facilities it has. Check in (v.): to say who you are when you arrive at a hotel so that you can be given a key for your room ex. Please would you check in at the reception desk and sign your name in the book. Check out (v.): to leave a hotel after paying and returning your room key ex. We have to check out (of/from our hotel) at 5 a.m. To catch a 7 a.m.
Check In
Example Conversation – tasks / question can be substituted with further examples added beyond.
Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: I'd like a room please?
Front Desk: Would you like a single or a double?
Traveler: I'd like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: That'll be fine. Would you like a wake-up call?
Traveler: Yes, I'd like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Here's your key. That's room 405 on the fourth floor.
Example 2:
A: Hi, my name is Suzuki and I have a reservation for tonight.
Hotel Check In Conversation
B: Let me check. OK, yes. A twin room for one night.
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A: That's right.
B: You are in room 408. How would you like to pay for the room?
A: Do you take American Express Travelers Checks?
B: Certainly, are they in American funds?
A: No, in Canadian. Is that OK?
B: Yes, no problem. With the exchange, that comes to 83.76 dollars Canadian.
A: Do I pay now or when I check out.
B: In advance, please.
A: Here you go.
Hotel Conversation In English Pdf
B: The elevator is just around the corner. Do you need any help with your bags?
A: No thanks. I can manage myself.
B: Is there anything else we can do to help you enjoy your stay?
A: Can you give me a wake-up call at 7:00?
B: We don't do that from here. You can use the clock radio in the room, or you can program the telephone in your room to ring at 7:00.
A: Oh, yes. I have a meeting downtown tomorrow. Does this hotel have a shuttle bus?
B: No, I'm afraid we don't, but we will be happy to call a taxi for you if you provide us with the details.
A: No, that won't be necessary. I can call from my room.
B: There are no charges for local calls.
More Examples for: Front Desk Receptionist
- What name is the reservation under?
- How long will you be staying?
- Are you planning on checking out tomorrow?
- I'm afraid you can't check in until after 4:00 pm.
- What type of vehicle are you driving?
- Do you know the license plate number of your vehicle?
English For Hotel Staff Pdf
- Complimentary breakfast is served in the lobby between 8 and 10 am.
- I'll give you two room keys.
- The dining room is on the main floor at the end of the hall.
- The weight room and sauna are on the top floor.
- Just call the front desk if you need any extra towels or pillows.
More Examples for the guest
- We have a reservation under Jill McMann.
- Do you have any vacancies?
- Is the hotel booked, or can we get a room for tonight?
- How do we get to our room from here?
- Is it okay to park out front?
- What time is the pool open until?
- What time is breakfast served at?
- Is it too early to check in?
- Can we get a wake-up call?
- When is check out time?
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Example Conversation – tasks / question can be substituted with further examples added beyond.
| Receptionist: | Hi there. Are you checking out now? |
| Guest: | Yes, sorry. I know we're a few minutes late. |
| Receptionist: | That's no problem. It's always really busy at check out time anyway. |
| Guest: | Oh, really. The last hotel we stayed in charged us for a late check out. |
| Receptionist: | The hotel isn't booked this week, so it's not a problem. How was everything? |
| Guest: | The room was great. The beds were really comfortable, and we weren't expecting our own fridge. |
| Receptionist: | I'm glad you liked it. |
| Guest: | The kids were disappointed that the pool wasn't open this morning, though. |
| Receptionist: | I apologize for that. We can't get a cleaner in any earlier than 10 am. |
| Guest: | Well we had a nice swim last night anyhow. |
| Receptionist: | Will you be putting this on your credit card? |
| Guest: | No. I'll pay cash. |
| Receptionist: | OK. So the total comes to $123.67, including tax. |
| Guest: | I thought it was $115 even. That's what they said yesterday when we checked in. |
| Receptionist: | Yes, but there is an extra room charge on your bill. |
| Guest: | Oh, I forgot. My husband ordered a plate of nachos. Sorry. |
| Receptionist: | No problem. So…from $140, here's your change. Now, I'll just need to ask you for your room keys. |
More Examples for the Front Desk Receptionist
More Examples for the guest
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